Delivery Policy

Domestic Shipping:
Orders above $99 AUD will receive free standard shipping
International Orders over $99 AUD will receive 50% OFF on shipping.

Customers can expect to receive a tracking number within 1-3 business days. Made To order products can be subject to 3-5 Business days. 

Some Rug orders require 8-10 Business Days, as they are hand made and require extra time, all product effected are noted in the description

Sneaker Orders
'Xpress' Sneaker orders are handled and shipped within 1-2 business days after receiving your order confirmation email and are processed instantly. These are pre-verified and ship as soon as possible.

All sneaker orders undergo a final quality check and authentication process before dispatch. This step may add a small amount of handling time to your order. Once shipped, delivery timeframes will vary depending on the carrier. You’ll receive a shipping confirmation with tracking details as soon as your order is on the way.

Estimated Shipping Times (Standard)
2-4 Business Days (VIC,ACT,NSW,QLD) 
4-8 Business Days (NT,WA,TAS,SA) 

Estimated Shipping Times (Express)
1-3 Business Days: VIC, QLD, NSW, ACT
2-4 Business Days: NT, SA, WA, TAS

All postage times are subject to vulnerabilities 

Insurance (cover for loss and damage) and signature on delivery can be added on domestic checkout.

Please note that OFFICIALSNEAKAUS takes no responsibility for any damaged, lost or stolen items during shipping. Customers may contact Australia Post during these instances.

Signature on any purchase can be added on for $2.95 AUD
Insurance on any purchase can be added on at a rate of $2.50 per $100
Insurance will be available at checkout 

International customers are liable to pay all taxes and duties associated upon import to your country, if applicable

For International orders, please refer to this international delivery estimate
guide here.
(AUSTRALIA POST INTERNATIONAL ORDER ESTIMATE)

Please note that we are unable to deliver to some countries please refer to the guide above.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. OFFICIAL SNEAKAUS  is not responsible for these charges if they are applied and are your responsibility as the customer.

We ship to many countries, Such as UK, CANADA, NZ, USA & EU Regions !

Once an order has been made, no address modifications are possible and will not be subject to any refunds.

Returns Based on Change Of Mind

Due to the anonymous nature of our resale platform, we are unable to offer refunds, exchanges or swaps of any kind - including if you ordered the wrong size.

So please make your purchase carefully! As all Sales are final.